Terms and Conditions

Introduction

This website is operated by Envy Beauty Aesthetic Pty Ltd. The terms “we”, “us”, and “our” refer to Envy Beauty Aesthetic Pty Ltd. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorised to access our website, use any of our website’s services or place an order on our website. Please be aware that a credit card number may be required to reserve your appointment. We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask

Cancellation Policy

All treatment bookings made will attract a 50% non-refundable booking fee at the time of scheduling the appointment. This amount will be deducted from the total owed on the day of the appointment. We respectfully ask that 24 hours prior notice must be given for cancellations of all salon treatment appointments, or a cancellation fee will apply.

Strict 24 hour cancellation policy: Please understand that when you forget to cancel your appointment within the 24 hour cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services. A 48 hour appointment reminder is sent via text message as we understand that appointments may have been made in advance. Since the appointments are made individually for you, a cancellation fee will apply “No Shows” will be charged at 100% of the reserved service amount.

Arrival times: It is required for you to arrive 10 minutes prior to your appointment. If you are running late to your appointment, we will do our best to accommodate you for your treatment. However, to avoid inconvenience to our other clients, we may not be able to guarantee your appointment.You may choose to have a shorter treatment, otherwise the cancellation policy applies. For first time clients, please allow an extra 15 minutes to fill in our consultation form and check our location in advance to avoid running late to your appointment.

Gift Voucher Terms & Conditions

Once issued the value on the Gift Card can be used as full or part payment at our Salon.The card can be loaded with any value between $50 and $200. The maximum value stored on the card is $200. The monies on the card cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchase. Any additional cost exceeding the value of this voucher will be paid by the redeemer. All monies on the card must be used by the expiry date which is 12 months from the date the card was issued. Any balance left on the card after 12 months of not being used will be deducted. You should treat this card as cash – it cannot be replaced if lost. This gift voucher will be considered null and void without the Expiry Date and Authorised Signature being filled up, seal and other authentication signs or if tampered. Please be aware that if you select ‘Standard Recorded’ delivery and the item goes missing in the post, we will investigate for you and provide you with the relevant information but we are not liable to replace, compensate or refund any funds that may have been lost. To check the remaining balance on your card, please email us at info@envybeautyaesthetics.com.au referencing your unique gift card serial number. Calls are charged at local rate. The card is not a credit, debit or cheque guarantee card. Envy Beauty Aesthetics reserves the right to amend these terms and conditions at any time or with draw the card on reasonable notice. In the event of any dispute, the decision (Envy Beauty Aesthetics) is final. Your statutory rights are not affected.

Online Booking Terms & Conditions

We would like to ensure that your appointment at the salon runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us.

• We may contact you to discuss any alterations to your appointment

• Prices are intended as guide only. You will be charged for the services you receive, which may differ from the services you have booked.

• Prices do not include any promotions, offers or discounts that you may be entitled to.

• Bookings made online may need to be slightly amended to fit in with salon time slots and the Therapists commitments. Please ensure that we have a current contact phone number for you (preferably a mobile!)

If you are unable to find the availability that you are looking for, don’t worry , just give us a ring and our Reception Team will do their very best to find an appointment to suit your needs!

• If you are booking for an eyelash, eyebrow tint or eyelash perming. You will need a Patch test 48 hours before you have the full treatment. Tests are available without an appointment and are free. Failure to have a skin test may result in us being unable to carry out your treatment(s).

Retail Products Refund & Exchange Policy

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Envy Beauty Aesthetics Pty Ltd . We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we cannot except returns after 7 days of purchase. Proof of purchase for your item is required always. This does not affect your statutory rights.

Treatment packages & Membership Terms & Conditions

All treatment packages are valid for 6 months from the date of purchase, any treatment packages which have not been used within the year will be void, All treatment packages must be paid in full at time of booking and completed within 6 months and are non-refundable. Missed appointments will result in treatments being deducted from your treatment package.

Use of our Website

You agree to use our website for legitimate purposes and not for any illegal or unauthorised purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorised access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website.

You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Australian dollars.

We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

Links to Third-Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

Use Comments, Feedback, and Other Submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law.

Disclaimer and Limitation of Liability

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.

The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights. You hereby indemnify us and undertake to keep Envy Beauty Aesthetics Pty Ltd indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Entire Agreement

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

Waiver

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

Headings

Any headings and titles herein are for convenience only.

Severability

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be governed by and construed in accordance with Australian Law. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of New South Wales Australia.

Questions or Concerns

Please send all questions, comments and feedback to us at info@envybeautyaesthetics.com.au