Privacy Policy

Last updated: 05/08/2025

This Privacy Policy sets out how Envy Beauty Aesthetics (“we”, “our”, “us”) collects, uses, discloses and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website https://envybeautyaesthetics.com.au or interacting with our business, you consent to the collection, storage and use of your personal information as described in this policy.

1. Collection of Personal Information

We may collect personal information from you when you:

• Book or purchase a service or product

• Subscribe to our newsletter or promotions

• Complete consultation or consent forms

• Contact us via email, social media or online forms

• Browse our website

Types of personal information we may collect include:

• Full name, contact details (email, phone number, address)

• Date of birth and gender

• Payment information

• Medical or skin-related history (for treatment purposes)

• Website usage data (via cookies and analytics tools)

We only collect information that is reasonably necessary to provide our services, deliver a safe and tailored experience, and meet our legal obligations.

2. Sensitive Information

We may collect sensitive information (such as health or medical data) when it is directly relevant to a service you request (e.g. skin treatments, contraindications, allergies). This information is:

• Collected with your explicit consent

• Handled with strict confidentiality

• Used solely for the purpose of delivering safe, appropriate care

3. Use of Personal Information

We use your personal information to:

• Provide and manage our treatments, services and products

• Process bookings and payments

• Personalise your experience and communications

• Send appointment reminders, promotions or updates (with your consent)

• Improve our website, offerings and customer service

We may also use non-identifiable website data to analyse traffic patterns, behaviour and performance.

4. Disclosure to Third Parties

We will never sell or share your personal information for marketing purposes.

We may disclose your personal information to trusted third parties only when necessary to:

• Process payments (e.g. Stripe, PayPal)

• Provide booking or consultation platforms

• Fulfil orders or shipping

• Support IT, legal or administrative operations

Where third-party service providers are used, we take reasonable steps to ensure they comply with Australian privacy standards.

5. Security and Storage

We take all reasonable precautions to protect your personal information from:

• Unauthorised access, disclosure or misuse

• Loss, theft or alteration

Your data may be stored electronically via secure cloud-based systems or in hard copy (for forms completed in clinic). Access is restricted to authorised personnel only.

6. Cookies and Website Tracking

Our website uses cookies and tracking technologies to:

• Improve functionality and load times

• Analyse visitor behaviour and preferences

• Deliver a personalised browsing experience

You can manage or disable cookies via your browser settings. Please note that some features of our website may not work optimally if cookies are disabled.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before submitting personal information.

8. Marketing and Communication

If you opt in to receive emails or SMS updates from us, we may contact you with promotional content, updates or service reminders.

You may opt out of communications at any time by:

• Clicking “unsubscribe” in emails

• Replying “STOP” to SMS

• Contacting us directly

9. Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Request corrections if your information is inaccurate, incomplete or out of date

To make a request, please contact us in writing using the contact details below. We may require identification before releasing any personal data.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law, technology or business operations. The most recent version will always be available on our website. Continued use of our site or services after changes implies acceptance of the updated policy.

11. Complaints or Concerns

If you have concerns about how we’ve handled your personal information, please contact us directly. We take privacy seriously and will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

Envy Beauty Aesthetics
📍 Hoxton Park, NSW 2171
📧 info@envybeautyaesthetics.com.au
🌐 www.envybeautyaesthetics.com.au