Terms and Conditions

Terms & Conditions

Last Updated: 08/04/2026

This website is operated by Envy Beauty Aesthetics Pty Ltd. The terms “we”, “us”, and “our” refer to Envy Beauty Aesthetics Pty Ltd. These Terms & Conditions govern your use of our website, booking of our services, purchase of products, and participation in training courses. By accessing this website or using any of our services, you agree to be bound by these Terms. If you do not agree, please discontinue use.


1. Introduction & General Use

  • The use of this website is subject to the following terms and conditions as amended from time to time.

  • These Terms apply to all users, including browsers, customers, vendors and content contributors.

  • You must be at least the age of majority in your jurisdiction and legally capable of entering into binding agreements.

  • By using our services, booking online or accessing our site, you agree to comply with the Terms and our Privacy Policy.


2. Appointments & Cancellation Policy

  • All treatment bookings require a 50% non-refundable booking fee. This is deducted from your total on the day.

  • Strict 24-hour cancellation policy: cancellations within 24 hours or no-shows will forfeit the booking fee or be charged 100%.

  • A 48-hour SMS reminder is sent as a courtesy, but appointment attendance is your responsibility.

  • Clients arriving more than 10 minutes late may forfeit or receive a shortened service.

  • First-time clients must arrive 15 minutes early to complete the consultation form.


3. Health, Safety & Consent

  • All clients must complete a consultation form before treatment.

  • It is your responsibility to inform us of any medical conditions, allergies, skin sensitivities or medications.

  • We reserve the right to refuse service if it is deemed unsafe or inappropriate.

  • You acknowledge that services are carried out based on the information you provide and your signed consent.


4. Results Disclaimer

  • Individual results vary. No treatment guarantees a specific outcome.

  • Results are influenced by skin condition, lifestyle, product use, aftercare compliance, and internal health.

  • We will always recommend a professional course of action, but ultimate responsibility lies with the client.


5. Optional Energy Healing

  • Services like Reiki, crystal healing, sound therapy or breathwork are optional and offered only by request or consent.

  • These are not substitutes for medical advice or treatment.


6. Patch Testing

  • Patch testing is required for all tinting, lash lift, brow tint, and IPL (Intense Pulsed Light) services.

  • Patch tests must be conducted at least 48 hours prior to treatment.

  • IPL treatments will not be performed without a prior patch test and appropriate skin assessment.

  • Failure to complete patch testing may result in refusal of service on the day for your safety.


7. Products & Returns

  • Returns accepted only if:

    • Item is unused, unopened and in original condition

    • Proof of purchase is provided

    • Returned within 7 days

  • No returns on used, opened, clearance or sale items.

  • Damaged goods must be reported within 48 hours with photo evidence.

  • Refunds exclude shipping. Tracked postage is recommended for returns.


8. Gift Vouchers

  • Valid for 12 months from date of issue.

  • Cannot be exchanged for cash.

  • Lost, stolen or expired vouchers will not be replaced.

  • Vouchers must include authorised signature and serial number.


9. Treatment Packages & Memberships

  • Valid for 6 months from purchase.

  • All sessions must be completed within this timeframe.

  • Missed or no-showed appointments will result in forfeiture.

  • Packages are non-refundable but transferable upon request.


10. Online Booking Terms

  • Prices shown online are estimates and may vary slightly in salon.

  • Bookings may be adjusted to fit our schedule.

  • Please provide a valid mobile number for contact.


11. Products & Services

  • Products are subject to availability and may be limited by region.

  • Prices are in AUD and subject to change without notice.

  • We reserve the right to cancel any orders deemed fraudulent or placed by resellers.


12. Website Use & Conduct

  • You agree not to misuse the site, interfere with operations, or post harmful content.

  • You agree to provide accurate and current personal details when prompted.


13. User Content, Reviews & Submissions

  • You are responsible for any content you submit (e.g. reviews, feedback).

  • We may edit, republish or remove submissions without notice.

  • Do not submit copyrighted material without authorisation.


14. Intellectual Property

  • All content is owned or licensed by Envy Beauty Aesthetics Pty Ltd.

  • You may not copy, reproduce or distribute without our written consent.


15. Training Course Liability

  • Our courses are educational only and not a substitute for medical qualifications.

  • It is your responsibility to check the legal requirements in your area before offering treatments learned.

  • All course sales are final and non-refundable.


16. Safety & Allergy Guidelines

  • Products may contain nuts, fruit extracts, butters or essential oils.

  • A patch test is recommended for new products or if you have allergies.

  • All products are for external use only.

  • If irritation occurs, discontinue use and consult a medical professional.


17. Limitation of Liability

  • Envy Beauty Aesthetics is not liable for any adverse reactions caused by treatments or product misuse.

  • Services are delivered based on consent and client-disclosed information.

  • Use of this site and our services is at your own risk.


18. Indemnity

  • You agree to indemnify and hold harmless Envy Beauty Aesthetics Pty Ltd from any claims, damages or expenses resulting from your breach of these Terms.


19. Disclaimer

  • Content on our website, blog, emails or social platforms is for informational purposes only.

  • It is not intended to diagnose, treat or prevent any condition.

  • Individual results will vary. Testimonials reflect personal experiences only.


20. Governing Law

  • These Terms are governed by the laws of New South Wales, Australia.

  • Any disputes will be handled by the courts of NSW.


21. Errors & Omissions

  • We reserve the right to correct any pricing or description errors.

  • Information may be updated without notice.


22. Changes to These Terms

  • We may revise these Terms at any time. Updates will be posted on this page.

  • Continued use of our site and services indicates acceptance.


23. Contact Us

Envy Beauty Aesthetics Pty Ltd
📧 info@envybeautyaesthetics.com.au
🌐 www.envybeautyaesthetics.com.au


24. Treatment Risks & Adverse Reactions

By proceeding with any treatment, you acknowledge and accept that all skin and body treatments carry potential risks, including but not limited to:

  • Redness, swelling or irritation
  • Bruising or tenderness
  • Burns (including thermal or chemical burns)
  • Skin sensitivity or allergic reactions
  • Post-inflammatory hyperpigmentation or hypopigmentation
  • Infection or delayed healing

While all treatments are performed with the highest level of care and professional standards, these risks may occur and are not always preventable.

Envy Beauty Aesthetics Pty Ltd will not be held liable for adverse reactions where all protocols have been followed.


25. Client Responsibility & Contraindications

You agree to disclose all relevant medical history, medications, allergies, skin conditions and recent treatments prior to your appointment.

Failure to disclose accurate information may result in adverse outcomes, for which Envy Beauty Aesthetics Pty Ltd is not liable.

We reserve the right to refuse or modify treatment if contraindications are present.


26. Aftercare Responsibility

You acknowledge that proper aftercare is essential for optimal results and skin safety.

Failure to follow aftercare instructions may result in:

  • Reduced or compromised results
  • Increased risk of adverse reactions
  • Delayed healing

Envy Beauty Aesthetics Pty Ltd is not responsible for outcomes resulting from failure to follow provided aftercare guidelines.


27. No Guarantee of Results

All treatments are results-driven but individual outcomes vary.

We do not guarantee specific results, timeframes or outcomes.

Multiple sessions may be required to achieve desired results, and this will be discussed during consultation.


28. Service Refund Policy

All treatments and services are non-refundable once performed.

Prepaid services, packages or memberships are non-refundable.

In the event of a concern, we are committed to working with you to provide a reasonable resolution at our discretion.


29. Right to Refuse Service

We reserve the right to refuse service to any client at any time if:

  • It is deemed unsafe or contraindicated
  • A client is unwell or presents a risk
  • There is inappropriate behaviour or non-compliance

30. Photography & Marketing Consent (Optional but Recommended)

With your consent, before and after photos may be taken for treatment tracking and marketing purposes.

No identifying information will be shared without permission.

You may withdraw consent at any time.


31. Pregnancy & Medical Conditions

You must inform us if you are pregnant, breastfeeding or have any medical conditions.

Certain treatments may be unsuitable and may be refused for your safety.

Failure to disclose this information releases Envy Beauty Aesthetics Pty Ltd from any liability.


32. Technology-Based Treatments

You acknowledge that treatments involving devices such as IPL, RF, plasma, EMS, cavitation and similar technologies carry inherent risks.

Results vary based on individual response, skin type and adherence to aftercare.


33. Body Contouring Disclaimer

Body contouring treatments are not weight loss procedures.

Results vary depending on lifestyle factors including diet, hydration and exercise.

No specific centimetre or fat loss is guaranteed.


34. Downtime & Healing

Certain treatments may involve visible healing stages including redness, dryness, peeling or sensitivity.

You acknowledge that downtime varies and temporary changes in appearance are part of the treatment process.


35. Late Cancellations & Rescheduling

Any cancellations or reschedules within 24 hours will be treated as a cancellation and subject to fees.


36. Payment Disputes

By booking and receiving services, you agree that charges are valid.

You agree not to initiate chargebacks or payment disputes for services rendered.


37. Minors

Clients under 18 must have parental or guardian consent prior to treatment.


38. Force Majeure

We are not liable for cancellations or disruptions due to circumstances beyond our control including illness, emergencies or technical failures.


39. Treatment-Specific Risks & Acknowledgements

By proceeding with any treatment at Envy Beauty Aesthetics Pty Ltd, you acknowledge and accept that all treatments carry inherent risks and variable outcomes. You agree that results cannot be guaranteed and are influenced by individual factors including skin condition, age, lifestyle, health and adherence to aftercare.


HIFU (High-Intensity Focused Ultrasound)

You acknowledge that HIFU treatments may result in:

  • Temporary tenderness, swelling or redness
  • Nerve sensitivity, tingling or mild discomfort
  • Temporary numbness or altered sensation
  • Delayed visible results (typically 8–12 weeks)
  • Variable outcomes depending on skin laxity, collagen response and age

You understand that results are not immediate and no guarantee of lifting or tightening is provided.


Fat Freezing (Cryolipolysis / CoolSlimming)

You acknowledge that:

  • Results develop gradually over 3–12 weeks
  • Multiple sessions may be required to achieve desired outcomes
  • Temporary redness, bruising, numbness or sensitivity may occur
  • Uneven results or asymmetry may occur

You further acknowledge the rare but serious risk of:

👉 Paradoxical Adipose Hyperplasia (PAH) — a condition where the treated area may increase in size, become firm or hardened and may require medical or surgical intervention.

This treatment is not a weight loss solution and results are influenced by lifestyle, metabolism and individual biological response.


Fat Cavitation & EMS Treatments

You acknowledge that:

  • Results vary depending on hydration, diet and physical activity
  • Temporary redness, warmth or mild sensitivity may occur
  • Multiple sessions are required for visible results
  • Results are not immediate and vary between individuals

No guaranteed fat reduction, body contouring or centimetre loss is promised.


IPL, RF, Plasma & Advanced Skin Devices

You acknowledge that these treatments carry potential risks including but not limited to:

  • Burns, blistering or thermal injury
  • Pigmentation changes (hyperpigmentation or hypopigmentation)
  • Skin sensitivity, redness or inflammation
  • Temporary swelling or irritation

Strict adherence to pre-care and aftercare instructions is required to minimise risk.


Skin Needling, SQT & Chemical/Herbal Peels

You acknowledge that:

  • Redness, dryness, peeling and sensitivity are expected responses
  • Temporary breakouts or purging may occur
  • Skin may appear worse before improvement during the healing process
  • Multiple sessions are typically required for optimal results

Downtime varies depending on treatment type, intensity and individual skin response.


Buccal Massage (Intraoral Treatment)

You acknowledge that:

  • This treatment involves internal oral manipulation
  • Temporary discomfort, jaw tenderness or muscle sensitivity may occur
  • There is a risk of irritation if underlying dental or oral conditions are present

You must inform us of any dental work, infections, inflammation or relevant conditions prior to treatment.

Strict hygiene and safety protocols are followed at all times.


Lymphatic & Post-Operative Lymphatic Massage

You acknowledge that:

  • Results vary depending on individual healing, surgical outcome and body response
  • Temporary fatigue, increased urination, detox symptoms or fluid movement may occur
  • Mild tenderness or sensitivity may be experienced

This treatment supports recovery but does not replace medical advice or care.

You must have clearance from your surgeon prior to receiving post-operative treatments.


40. General Facial Treatments & Skin Services

You acknowledge that all facial treatments performed at Envy Beauty Aesthetics, including but not limited to:

  • Customised facials and multi-modality treatments
  • Hydro-based facials (including hydrodermabrasion and deep cleansing treatments)
  • Oxygen infusion, electroporation and advanced infusion therapies
  • Enzyme treatments, mild to advanced exfoliation and resurfacing treatments
  • “Glass skin” or glow-focused treatments
  • LED therapy and skin rejuvenation treatments

may involve active ingredients, exfoliation processes and advanced technologies that stimulate the skin.

As a result, you acknowledge that the following may occur:

  • Temporary redness, sensitivity or irritation
  • Mild swelling or heat in the skin
  • Breakouts or purging as the skin detoxifies
  • Dryness, tightness or light peeling
  • Increased skin sensitivity to environmental factors

You understand that skin responses vary based on individual skin type, condition, underlying health and previous treatments.

While all treatments are performed with professional care and tailored to your skin, outcomes cannot be guaranteed and multiple sessions may be required to achieve desired results.


41. Multi-Modality Treatment Approach

You acknowledge that many treatments at Envy Beauty Aesthetics involve a combination of techniques and technologies within one session.

These may include, but are not limited to:

  • Exfoliation
  • Infusion
  • Stimulation (manual or device-based)
  • Regenerative or corrective modalities

This layered approach is designed to enhance results, however individual responses may vary.


42. Skin Sensitivity & Reactions

You acknowledge that even with correct treatment selection and protocols:

  • Skin may react unpredictably
  • Sensitivity or irritation may occur
  • Previous skin history may influence outcomes

You accept that these reactions are a normal risk of professional skin treatments.


43. Pre-Treatment Compliance

Clients must follow all pre-treatment instructions provided prior to their appointment.

Failure to follow pre-care guidelines (including but not limited to sun exposure, active skincare ingredients, medications or recent treatments) may:

  • Increase risk of adverse reactions
  • Affect treatment results
  • Result in refusal of treatment on the day

No refunds will be issued if treatment cannot proceed due to failure to follow pre-care instructions.


44. Treatment Suitability & Clinical Judgment

All treatments are performed based on professional assessment and clinical judgment.

We reserve the right to:

  • Modify treatment plans
  • Refuse or delay treatment
  • Recommend alternative services

if it is deemed in the best interest of your skin health or safety.


45. Client Expectations & Aesthetic Outcomes

You acknowledge that aesthetic treatments are subjective in nature.

Results may not meet personal expectations, and dissatisfaction with aesthetic outcomes does not constitute grounds for refund, dispute or liability.


46. Hygiene & Infection Control

All treatments are performed under strict hygiene and infection control protocols.

You agree to:

  • Attend your appointment free from contagious conditions
  • Inform us of any infections, wounds or illnesses

We reserve the right to refuse treatment if there is a risk to client or practitioner safety.


47. Third-Party Products & Aftercare

We are not responsible for adverse reactions caused by:

  • Products not purchased or recommended by us
  • Mixing professional treatments with external products or treatments

Results may be affected if home care recommendations are not followed.


48. Treatment Timing & Events

Clients are responsible for booking treatments with appropriate timing prior to events.

We are not liable for:

  • Unexpected skin reactions
  • Visible healing stages
  • Unsuitable timing of treatments

49. Skin Care Advice & Prescribing

Any skincare advice, recommendations or product prescriptions provided are based on professional assessment at the time of consultation.

You acknowledge that:

  • Individual skin responses vary
  • Adjustments may be required over time
  • Temporary reactions such as purging or sensitivity may occur

Envy Beauty Aesthetics Pty Ltd is not liable for adverse reactions where products have been used as advised.


50. External Treatments & Products

We are not responsible for outcomes affected by:

  • Treatments performed at other clinics
  • Use of non-recommended or conflicting products
  • Self-administered treatments or home devices

Failure to disclose external treatments may impact your results and safety.


51. Energy Healing Disclaimer

Energy-based services including Reiki, breathwork, sound therapy and crystal healing are offered as complementary wellness services.

These services:

  • Are not a substitute for medical or psychological treatment
  • Do not diagnose, treat or cure any condition
  • Are provided for relaxation, wellbeing and supportive purposes only

52. Emotional & Physical Responses

You acknowledge that certain treatments, including energy-based services and bodywork, may result in:

  • Emotional release
  • Temporary fatigue or lightheadedness
  • Shifts in mood or energy

These responses are normal and vary between individuals.


53. Ongoing Treatment Journey

You acknowledge that skin correction and body treatments are a progressive process.

Optimal results typically require:

  • A series of treatments
  • Consistent home care
  • Lifestyle support

No single treatment guarantees complete correction.